FAQ

Frequently Asked Questions

General Grooming Questions

  • Please call for appointments or book online.
  • We offer grooming appointments 9am-3pm Tue-Sat.
  • We close at 5pm Tue-Sat.
  • Expect 2 hours minimum for grooming and 45 minutes minimum for baths.
  • Prices based on breed, coat condition, approximate weight, and behavior of guest during process.
  • We accept Visa, Mastercard, American Express, Discover, Apple Pay, Android Pay as well as Cash.
  • You may pay after the grooming has been completed.

Unfortunately, pets do get matted from a lack of brushing. If this is the case, there is a MINIMUM charge of $10 (Small Dogs) to $25 (Larger Dogs) added to the bill. Depending on the mats, your pet might have to be shaved using a special blade. This process is tricky and requires more time and care.

Your satisfaction is our top priority. If you are unhappy for any reason, please let us know! If you notice you want something touched up just let us know when we return your pet. We will be more than happy to tweak anything you’d like. After the groomer has left the premises, any return visit will be charged as a new appointment.

Clients can show their appreciation for the loving care your pet receives as well as the service you received from start to finish by adding a gratuity after the service is completed. Gratuities are in no way required, but are definitely appreciated. Gratuities can be conveniently added to all credit card transactions or given in cash.

We would love to have you watch us, but pets can become very excited when seeing their owners that they can run the risk of being injured. Groomers use many sharp tools whilst styling and pets that move around on the grooming table are at a higher risk of being wrongly cut. “DO NOT” be offended if your groomer informs you that you or your children can not be in the salon. It is only done for the safety of your beloved pet.

10. Your hairdresser doesn’t wash and clean your rear end
9. You don’t go for eight weeks without washing or brushing your hair
8. Your hairdresser doesn’t have to give you a sanitary trim.
7. Your hairdresser doesn’t have to clean your ears.
6. Your hairdresser doesn’t have to remove the boogies from your eyes.
5.You sit still for your hairdresser.
4. Your haircut doesn’t include a manicure or pedicure.
3. Your hairdresser only washes and cuts the hair on your head.
2. You don’t bite or scratch your hairdresser.
1. The likelihood of you pooping on the hairdresser is pretty slim.
This list may be funny BUT it is TRUE!! Grooming a dog simply takes more time, patience AND COURAGE then cutting human hair!