FAQ

Frequently Asked Questions

General Grooming Questions

We do accept walk-ins especially for just a nail trim. But for weekends we recommend making an appointment as it gets very busy.

In order to maintain a proper and manageable coat, it is recommended that you have your dog groomed every 4 – 6 weeks. This is true for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coat on these breeds can easily become painfully matted if not properly maintained. Breeds that have short, shedding coats can usually wait 8 -12 weeks between grooming appointments, as long as they are brushed thoroughly at home.

We do not use anesthesia of any kind. We groom your pets so long as they allow us to do so.

Here at Cat Diggity Dog your pets health is our number one priority AND we have a Satisfaction Guarantee policy. If your not happy call us and let us know. We will schedule a follow up to try and address your concerns free of charge.

Cats: We DO NOT want to stress the cat out, which will change the disposition of the cat. If your cat looks like it hasn’t been fully groomed it is because we didn’t want to stress your cat out. Please schedule another appointment and we can try to finish the job on another day.

Dogs: If the dog moves too much we may not be able to complete it. We suggest talking to your vet to get medicine that will calm them down. Then we can try again at a later date.

The typical stay at the shop is 2 to 3 hours for small to medium sized dogs. 3-4 hours for larger breeds with heavier under coats, and for pet’s receiving hand scissoring or de-matting. We do our best to get your dog groomed and back home to you in a timely manner. Let’s face it….the least amount of time they are away from you and their home the happier they are!

No. Pets are calmer and better behaved for grooming when the owner is not present. When the owner is present the dog is so focused on the owner that it disrupts the grooming process. It simply is harder on the dog and the groomer. We need the dogs’ full attention. We are using very sharp equipment around your pet’s eyes and other “private parts” of the body. With the owner present the dog will not remain still enough for us to groom him safely.

The cost is based on the breed of the dog, what you want done, the condition of the coat, and the pet’s behavior. All pets are different. As hard as you try to describe your dog, his hair, his behavior and what you want done over the phone, without seeing your dog or meeting your dog, we can not give you an exact price over the phone – Only an approximation.

We like to see new puppies in our shop as early as 8 weeks of age. It’s never too early to get your dog accustomed to grooming. Your puppy’s first visit will be short and simple. Probably just a bath, blow-dry, nail clipping, and perhaps a little trimming around the face. We need to start very slow and sweet as to not stress the little pup out and to avoid “turning him off” to the grooming process.

Probably not, but older pets are one of the harder groups to work with. We may recommend that the cut remain simple and short so that the grooming process is as short as possible. Doing this will also insure that your older dog will not need grooming as often, which will surely make your pet happier!

10. Your hairdresser doesn’t wash and clean your rear end
9. You don’t go for eight weeks without washing or brushing your hair
8. Your hairdresser doesn’t have to give you a sanitary trim.
7. Your hairdresser doesn’t have to clean your ears.
6. Your hairdresser doesn’t have to remove the boogies from your eyes.
5.You sit still for your hairdresser.
4. Your haircut doesn’t include a manicure or pedicure.
3. Your hairdresser only washes and cuts the hair on your head.
2. You don’t bite or scratch your hairdresser.
1. The likelihood of you pooping on the hairdresser is pretty slim.
This list may be funny BUT it is TRUE!! Grooming a dog simply takes more time, patience AND COURAGE then cutting human hair!

Because it hurts A LOT, is not fair to the dog! Not only that it doesn’t do any good. We will try our best to save as much of the coat as possible, and use a deep conditioner that works to detangle the hair. If the dogs’ hair is matted, the hair is already damaged and will not brush out to healthy looking or feeling hair. If the dog has a mat or two that is a different story – We will do our best to remove the mat and continue on with the haircut.

If you must cancel an appointment, please try to give us at least 24 hours notice. In some cases pets arriving more than 45 minutes late may need to be rescheduled. No Shows will be noted. After 3 “No Shows” you will be required to pay for your grooming appointment in full prior to your next appointment. If this seems a bit extreme, please understand that we work on an appointment basis. If you miss your appointment, we not only have lost business for the day but also have lost a spot for a customer who could have used it.